Customer Service

  • Shipping & Delivery

    These items are not suitable for children under the age of 14 years they are collectors items meant for adults.

    UK Shipping Rates

    • Shopping cart total value less than £45.00 items will be posted First Class at the cost of £4.00
    • Shopping cart total value more than £45.00 items will be posted First Class signed for at the cost of £5.00

    Worldwide Shipping Rates

    • Shopping cart total value less than £45.00 items will be posted Airmail at the cost of £4.75
    • Shopping cart total value more than £45.00 items will be posted International Signed at the cost of £10.50

    Dispatch Time

    All items will be dispatched within 48 hours of payment received.

  • Privacy & Security

    Dollhouse Kitchen may collect personal information from you via this website, for example, if you register with us for services, in order to receive news and announcements, or when applying for jobs, and your information may be stored manually or electronically. Any personal information you give to us will always be processed in accordance with the UK Data Protection Act 1998. We will only use the personal information you provide to deliver the services you have requested, or for our lawful, disclosed purposes. We will not make your personal details available outside our organisation without your consent, unless obliged by law.

    This website will automatically track certain information about you in the course of you using this website, such as your IP address and browser identification. This information is used only for system administration and for providing statistics to evaluate use of this site.

  • Returns & Refunds

    Under; The Consumer Protection [Distance selling] Regulations 2000; you have 7 days commencing the day after you have received the goods to return items as listed below:

    • If you have simply changed your mind or no longer want the item, please conatct Dollhouse Kitchen first. Items need to be in the exact original/mint condition that they were first sent to you in. Please use an appropriate safe postage method and the buyer will be responsible for this cost in full. Ensure you obtain proof and use a Recorded service. A full refund or exchange may be offered. Should items be returned to Dollhouse Kitchen from you in a damaged/used/open or poor state then these costs will be deducted from any refund due.
    • Damaged/Lost/Missing goods, must be reported to Dollhouse Kitchen within 24 hours upon receipt of package. Please keep all original packageing for claims/enquiries. Please do not return items unless you have contacted Dollhouse Kitchen first. Dollhouse Kitchen is always happy to exchange/credit/refund on such items.
      NOTE If items are returned for any other reason than that of mentioned above, then Dollhouse Kitchen reserve the right to deduct any such costs involved prior to any refund being given.
    • However, Section 13[1c] of the; Exception to the right of cancel; states; for the supply of goods made to the consumer's specifications or clearly personalised or which by reason of their nature cannot be returned and therefore under this clause, return of this nature will not be accepted or refunded.